Privacy Policy – Return & Refund Policy – Shipping Policy – Terms & Conditions


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.



How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

Fortec, Inc.
830 Ellis Street
Roswell, Georgia 30075



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.



Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (



In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.



To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.



Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.



By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.



We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.



If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at or by mail at:

Fortec, Inc.
830 Ellis Street
Roswell, Georgia 30075


[last updated: 2023-07-06]

At FORTEC4x4, we strive to deliver 100% customer satisfaction and guarantee the workmanship of all of our products for a period of 30 days from the date of receipt.

If you are returning merchandise within 30 days from the date of receipt, and the item has not been installed, modified and is complete, you may return all or part of the order with an RGA number to receive a full refund for the original purchase price of the product. Original shipping, return shipping and handling costs are non-refundable. If you are returning merchandise after 31 days, a 20% restock fee may apply and store credit will be issued for the balance.

A Return Goods Authorization RGA number must accompany all returns, and for items with problems (missing parts, damaged etc.) no matter when they are being returned.

Shipping costs are non-refundable.

All merchandise must be in original condition (un-installed), in original boxes and include all original packaging, manuals and merchandise materials in order to avoid a 20% restocking fee.

FORTEC4x4 can assume no responsibility for use or application by the user.

FORTEC4x4 is not liable for any labor, incidental, or any other associated costs related to installation of products.

Serial numbers cannot be altered.

Electrical & Special Order Products are excluded from this Policy and are non-refundable.

FORTEC4x4 does not cover miscellaneous expenses including labor costs for removal and installation of a defective part, materials, lost time or wages, towing, lift, dock or storage fees.

FORTEC4x4 shall not be liable for any incidental or consequential damages including without limitation, indirect or special damages as a result of product defects.

All shipments should be inspected at the time of delivery. Obviously damaged packages should be refused immediately; or within the first 7 days of delivery (no claims can be filed after 7 days of delivery).

If your shipment was delivered unseen by you and is damaged, please call the carrier who delivered it and report the damage.

After contacting the carrier, please call our Customer Service at 1-866-579-5337 for further assistance.



Most of our products are covered by Manufacturer’s Warranty and/or Guarantee and cover the merchandise for a certain period of time after your purchase. We act as the agent between you the customer, and the manufacturer. Check the documentation that you received with the merchandise for more information regarding the product warranty policy. Should your product fail after 30 days, please contact our customer service department and we will assist you in submitting a claim to the manufacturer. To see if your product is still under warranty please call us at 1-866-579-5337.

We will contact the manufacturer to see if the product is still under warranty. If it is under warranty we will relay the specifications required by the manufacturer to do the warranty. Some warranties are done direct with the manufacturer.

All returned items will be inspected by the manufacturer for eligibility of the warranty if needed. We or the manufacturer will replace, or refund the product based on the findings.


Warranty Returns can be handled in two ways:

If you need a replacement right away, your card can be charged for the new item and we will ship you out the replacement part. Once the warrantied part is received, inspected and approved we will refund your credit card.

You can return the warrantied part, and once the part is received, inspected and approved we will ship you out a new replacement part.

All inbound freight is the responsibility of the purchaser (the Customer) if the part needs to be returned.

Products damaged as a result of abuse, misuse, improper repairs or neglected maintenance, improper installation, alteration, or modification will not be covered under the warranty.

FORTEC4x4 will not be liable for any indirect, special, incidental or consequential damages from any products sold, which includes inconvenience, labor, legal fees or any other costs incurred while the item was in use and while the item is being inspected for the warranty claim.

We will not be responsible for lost or stolen packages mailed back by the customer containing the parts being returned under a warranty claim. As the customer is the shipper he/she will be responsible for filing a lost claim with the shipping company used.

Warranties are non-transferable. They are in effect as long as the original purchaser owns the merchandise and for the time agreed upon in the terms and conditions of that warranty or guarantee.

Typographical/Photographic Errors

We offer over 5,000 parts and are constantly reviewing this web site for accuracy and completeness. However, we will not be held responsible for any typographical or photographic errors. We reserve the right to modify the price, description and/or photograph of any item without notification. Photographs are intended to be representative and may not reflect the actual product being offered.

For returns, exchanges, damaged goods, refunds, complaints, compliments, returns, and order related inquiries you must email your request to You will also need to include the RGA form with your merchandise.

For additional information regarding any of our products,

Please email us at:, one of our professionals will contact you within 1 business day.

[last updated: 2023-07-06]


– We ship within the 48 Contiguous States (Excluding Puerto Rico, Hawaii, Alaska and APO/FPO addresses) via UPS, FEDEX or USPS Ground Shipping only.

– Please contact us for shipping outside this are and request a shipping quote to your destination.

– Regardless of your billing address, FORTEC4x4 collects 7.75% sales tax on any order delivered to a Florida or Georgia Address.



With our huge inventory and state of the art order processing, we can usually ship out your order the same business day! The parts must be in stock. The order must be placed and paid in full by 2:00PM EST (On a business day). The shipping address must be in the 48 contiguous states.


Avoid shipping costs and pick up your items at our store locations:

– FORTEC Trading, LLC - 830 Ellis Street, Roswell, GA 30075

– FORTEC in Miami - 530 S Dixie Hwy W, Pompano Beach, FL 33060

*All items on order must be in stock for store pickup option - call and verify inventory at your preferred location for pick-up before placing the order.



Need your parts sooner? We can ship your Items via next business day, second day or

third day! (*Additional shipping and handling fees apply). Business days only (does not include Saturday)

Indicate your shipping preference in the "Special Instruction" area at

checkout or call us at 1-866-579-5337.

*One of our representatives will contact you prior to your order being shipped so we can review the additional expedited shipping and handling charges with you.



Most items will be shipped to you directly from our warehouses located in Pompano Beach (FL), Marietta (GA) or Roswell (GA). At our sole discretion we may have one or more of your

items shipped to you directly from our supplier or the manufacturer (This is a process known as "drop shipping").



We will make every attempt to ensure that your product is delivered to you in a timely manner. However, in the unlikely event that an item is in short supply, either due to an unusual/unanticipated increase in demand or production problems at the manufacturer level, one or more items in your order may be backordered.

*We will notify you promptly either via e mail or telephone of the estimated delivery date of the backordered item (s).



Most shipments to Hawaii, Alaska, Puerto Rico, the US Virgin Islands and any other US territory will be shipped via UPS, USPS, DHL, FEDEX or Freight Forwarder. At our sole discretion we also use either UPS, FEDEX, TNT, DHL, or an established international freight carrier.

(*Additional shipping charges will apply!)

*You will be advised of the additional charges by our sales or customer service staff prior to your order being shipped.



Shipments to the men and women defending our country overseas will ship via

the United States Postal Service ONLY. Depending upon the item(s) being

shipped, additional shipping charges will apply.

*You will be advised of charges by our sales or customer service staff prior to your order being shipped.



At the discretion of FORTEC4x4, accepted forms of payment are: Credit Card, Pay Pal, and Electronic Transfer of Funds.

*In most cases you will receive an email from us with different options of shipping companies you can choose from. All other cases will be the shipping company of FORTEC4x4's choosing

(*Additional shipping charges will always apply).

*You will be advised of the additional charges by our international shipping desk prior to your order being shipped.


IMPORTANT NOTE: FORTEC4x4 assumes NO responsibility for any applicable duties and taxes in accordance with the trade agreements in place at the time of shipment between the United States and the country to which the order is being shipped.

OVERSIZE/OVERWEIGHT ITEMS: Additional charges will apply to oversized or overweight items, as determined by the selected carrier's weight and size restrictions. While most items can be shipped by the above referenced standard shipping methods, some overweight or oversized truckfreight items must be shipped via truck freight.



– We ship within the 48 Contiguous States (Excluding Puerto Rico, Hawaii, Alaska and APO/FPO addresses) via UPS, FEDEX or USPS Ground Shipping only.

– Please contact us for shipping outside this are and request a shipping quote to your destination.

[last updated: 2023-07-06]

Orders placed by 2:00 PM Eastern Time for items in stock will ship the same day.
Our Sales Department is open from: 9:00 AM - 6:00 PM (EST) Monday - Friday and 09:00 AM - 3:00 PM (EST) Saturday

There are different ways to order.
You can contact us by phone at 1-866-579-5337, U.S. Mail, Email: or on the web at
Should you use an Order Form, please refer to the below shipping chart.
Should you have questions about oversized or heavy items, or any other form of non-standard shipping, please contact us at or use our live chat.

We can fluently communicate in English, Spanish, German and Dutch. Orders shipped to Canadian provinces of AB, BC, MB, NB, NS, ON, PE, QC and SK will be assessed an additional $ 15.00 per order plus additional fees for large or heavy items. For any other Canadian provinces or all other international customers, please contact us at International customers are responsible for duties, import taxes and custom clearance.

Most orders ship by FedEx, UPS or via United States Postal Service. Please review the Shipping & Handling Chart for shipping costs below. Should you live outside the 48 contiguous States, please contact us for a custom shipping quote at Oversize & overweight packages may be subject to additional shipping surcharges. Some oversized items ship by Truck Freight. We often ship from multiple locations throughout the US to provide you with efficient service.

Items with this symbol are exempt from regular shipping charges due to the nature of the product. Please contact us for your freight quote at or call 1-866-579-5337.

Payments can be made with all major credit cards, money order or personal check. Paypal, credit card payments and wire transfer from international customers are accepted. Store credits expire 24 months from date of issue.

Orders picked up in any of our locations are subject to sales tax. Orders shipped to a Georgia address will be charged 7.75% Sales Tax. We will honor state sales tax laws and regulations.

It is possible that sometimes an item is in short supply. You will be notified if an order cannot ship in a timely manner.

All shipments should be inspected at the time of delivery. Damaged packages should be refused. If your damaged shipment was delivered by FedEx®, please call 800-GOFEDEX and report the damage. If your damaged shipment was delivered by Truck Freight, please contact the freight carrier at the phone number on the carrier’s bill. After contacting the carrier, please call FORTEC Customer Service at 1-866-579-5337 for further assistance with the damaged shipment.

All parts are covered only by the Manufacturer’s Warranties and/or Guarantees. FORTEC®, Inc. can assume no responsibility for misuse of applications by the consumer. FORTEC® is not liable for any labor, incidental, or any other associated costs related to installation or use of products.

You may return your order if you are unsatisfied with your order at any time within 30 days of the date of sale. We will refund the amount paid for the product. We ask for the product not to be used, damaged, missing components or manufacturer’s paperwork. Returns must be in original packaging. Product must not be modified or installed.
Our refunds do not include shipping charges. On exchange of defective products, FORTEC® will pay for shipping on the outbound replacement product only.
Special orders are exempt from this policy.
For proper processing of returns, please contact us at to receive a Return Goods Authorization Number (RGA).
Returns may be subject to 20% restocking fee.
Please write your name, order number and RGA on the package for efficient identification and processing of your return.
Please note that we do not pay the shipping charges involved in returning goods.


– We ship within the 48 Contiguous States (Excluding Puerto Rico, Hawaii, Alaska and APO/FPO addresses) via UPS, FEDEX or USPS Ground Shipping only.

– Please contact us for shipping outside this are and request a shipping quote to your destination.

[last updated: 2023-07-06]